This Privacy Policy describes how Vivant Aura (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vivantaura.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number
Account information including your username, password, security questions and other information used for account security purposes
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services: to process your payments, fulfill your orders, notify you of account or order updates, arrange for shipping, handle returns and exchanges, and manage your account
Marketing and Advertising: to send promotional communications and tailor advertising to your preferences
Security and Fraud Prevention: to detect and act on fraudulent or illegal activity and to protect your account security
Communicating with You and Service Improvement: to provide customer support and improve our Services
Cookies We use Cookies on our Site. For details on cookies used in connection with Shopify, see https://www.shopify.com/legal/cookies. Cookies help us run analytics and optimize user interaction with our Site and Services. You may manage cookie preferences via your browser settings.
How We Disclose Personal Information We may disclose your personal information:
To vendors or service providers performing services on our behalf (e.g., payment processors, fulfillment partners, IT services)
To business and marketing partners
When you direct or consent to such disclosure
Within our corporate group
In connection with legal or regulatory obligations, enforcement of our terms, or protection of our rights
Children’s Data Our Services are not intended for children. We do not knowingly collect personal data from children under the age of 16.
Security and Retention While we take reasonable measures to protect your information, no system is perfectly secure. Retention periods depend on legal requirements and business needs.
Your Rights Depending on your location, you may have rights to access, delete, correct, or port your personal information, restrict or object to our processing, or withdraw consent. Contact us using the details below to exercise any of your rights.
Complaints If you have concerns about our data handling, contact us using the details provided. You also have the right to lodge a complaint with your local data protection authority.
International Users We only sell and ship within Europe, but some of our service providers may process your data outside of your country. We rely on standard data protection safeguards for such transfers.
Contact If you have any questions or concerns about our Privacy Policy or practices, please contact us at: contact@vivantaura.com
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