Shipping policy

At Vivant Aura, we are committed to providing a seamless shopping experience, including fast, reliable, and free shipping to customers across Europe and around the world.

Free Worldwide Shipping We offer free shipping on all orders worldwide, with no minimum purchase required. Regardless of your location, your order will be shipped at no additional cost.

Order Processing All orders are processed within 1–2 business days. You will receive a confirmation email once your order has been shipped.

Delivery Time Estimated delivery time for most countries is 5–10 business days after dispatch. Please note that delivery times may vary slightly depending on your location and local postal services.

Tracking Information Once your order is shipped, you will automatically receive an email with a tracking number so you can follow your package's journey in real time.

Order Protection Guarantee Every order placed on Vivant Aura is covered by our Order Protection Guarantee, offering up to €250 in coverage in case of loss or damage during shipping. If any issue arises, please contact us so we can resolve it promptly.

Potential Delays Although we strive to meet our delivery timelines, external factors such as customs procedures, weather disruptions, or local service delays may occasionally cause extended delivery times. We appreciate your understanding in such situations.

If you have any questions about shipping or need help tracking your order, feel free to reach out to us at contact@vivantaura.com.