Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at contact@vivantaura.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS HERE]

If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at contact@vivantaura.com with any questions about returns.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and do our best to resolve it.

Exceptions / Non-returnable Items Certain types of items cannot be returned, including:

  • Custom products (such as special orders or personalized items)

  • Intimate or personal care goods

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. If you have questions or concerns about your specific item, please reach out to us before initiating a return.

Exchanges The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you may place a new order separately.

Refunds We will notify you once we have received and inspected your return, and let you know if the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@vivantaura.com.